- 1
List the processes you want to model
Start with the process map: what your organisation does, as processes inside processes. Type them as an outline, paste a list, or ask the AI to propose one, then drag to arrange. Every process has a home before anyone draws a box, and the map shows how much of it is modelled so far.
- 2
Model with AI doing the heavy lifting
Open any process from the process map, or start one on its own. Describe it in your own words and the AI drafts it, laid out automatically, checked for quality and written to good modelling standards. A health check scores the model against those standards, and the AI fixes what falls short. You stay in charge of every change, and can undo any of them.
- 3
Interview the people who do the work
Identify the experts for each process, and let Twiggy interview them one at a time, in plain language: sit with them, or invite them to your workspace. The model grows on screen as they talk, so they see and correct it as they go. What the AI infers is marked until an expert confirms it.
- 4
Refine it together
While creating and reviewing, modellers and experts can change the model by hand, leave feedback for the AI to apply in one go, or ask the AI to interrogate the model for gaps, contradictions and loose ends.
- 5
Get it signed off by its owners
When a version is ready, Twiggy sends it to the owner of each lane and to any further approvers. They open a link on any device, see their own lane picked out and what is still unconfirmed, comment on the diagram and approve, without an account. The model is approved when everyone on the latest version has.
New in Twiggy
Built and live. Procedure guides, how it’s done and packages are in the free demo.
Procedure guides, written by the model
Right-click a process area and get a readable, printable guide: what starts each process, who does what, every step with how it is done, the checks and why they matter. Change the model and the guide changes.
How it’s done, then the sub-process
Each step carries its instructions, drafted by the AI if you like. One click turns them into a draft sub-process, a step per line, ready to model in detail.
Organisations and shared registers
Several workspaces under one organisation, sharing one risk and control library and one application list; a division can keep its own register where it needs to.
Packages: your models, portable
Download a map with its flows, a folder or everything as one open .zip of plain-text models, with folders and registers in full, and import it back exactly.
Scheduled backups
A backup token lets your own scheduler download the whole workspace every night, into your own storage.
Single sign-on
Sign in with Microsoft Entra ID, Okta, Google Workspace or any OpenID Connect provider, on domains you prove you own. Corporate plan.
Coming soon
What we are building next, shaped by what people ask for. Send us yours from the Help menu in the app, or through the contact page.
Manual Model Layout
Bypass auto layout to layout elements manually
Try it on the demo
A small bank's process map, the contact centre's process chain and flows from the modelling guide, a shared library of roles, systems, risks and controls, and items waiting for review. No sign-up needed.