1. Explore the process estate
Twiggy Bank: what the organisation does, from enterprise processes down to the flows that say how each is done. Processes hand over to each other, so the whole chain hangs together.
- Acquire customers
- Run campaigns
- Originate loans
- Originate SME loans
- Submit a loan applicationflow
- Verify and screen the applicantflow
- Decide on the SME loanflow · signed off
- Provision the SME loanflow
- Originate SME loans
- Onboard customers
- Serve customers
- Manage contact centre
- Handle inbound contactsflow · signed off
- Perform first-line supportflow
- Perform second-line supportflow · in review
- Perform third-line support
- Service accounts
- Resolve billing issuesflow
- Handle complaints
- Investigate complaintsflow
- Manage contact centre
- Collect and recover
- Collect paymentsflow · signed off
- Manage arrearsflow
- Recover debt
- Manage risk
- Assess credit riskflow · signed off
- Prevent fraud
- Report to regulators
- Manage people
- Recruit staffflow · in review
- Onboard employees
- Develop people
- Run technology
- Resolve technical faultsflow
- Manage finance
- Buy and manage suppliers
Decide on the SME loan, one of the flows on the map: 11 elements in lanes, laid out automatically. Its start and end events hand over to the processes before and after it, so you can follow the work from application to provisioning.
2. An interview builds the process
The AI interviews the person who does the work, one question at a time. The diagram grows as they answer, and anything the AI had to assume is marked ? for someone to confirm.
Twiggy: Let’s map how you recruit. In a sentence or two: what starts it, and what does a good outcome look like?
Recruitment lead: A hiring manager gets a role approved. They write a brief, we advertise it and screen the applications, then they interview a shortlist and pick someone.
Twiggy: Here’s a first sketch. Who screens the applications: the hiring manager or a recruitment team? And what happens if nobody suitable applies?
The first sketch, from one answer.
Recruitment lead: Recruitment advertises and screens, in the applicant tracking system. If nobody is suitable the role is closed. Then we make an offer, and they accept or decline.
Twiggy: Thanks: recruitment now has its own lane, with the decision and the offer. One gap: are references and right to work checked, and by whom? I’ve added a step for it and marked it ? until someone confirms.
After the second answer: lanes, decisions and the offer, with the inferred checks marked ?.
Recruitment lead: I think the People team does the checks, but I’m not sure if it’s before or after the offer. I’ll ask them.
Twiggy: Noted on the step. I’ve sent the flow to the Head of People to sign off, with the ? items listed for them to confirm or correct.
What the AI marked for confirmation
- The People team lane
- Check references and right to work: confirm whether the People team or recruitment runs the checks, and whether they finish before or after the offer.
- Offer accepted?
Validated by the people responsible
The flow goes to the Head of People for sign-off from a private link, on any device, with no account. Each lane's owner sees their part picked out, confirms or corrects the ? items, comments and approves. Once signed off, the process is part of the catalogue, with its owner and a date to review it again.
3. Connected to what the business governs
Every step carries who does it, the systems it uses, the risks it carries and the controls that manage them, from shared registers: one risk or system, used everywhere, changed in one place.
| Step | Who | Systems | Risks | Controls |
|---|---|---|---|---|
| Write the role brief | Hiring manager | — | — | — |
| Advertise the role | Recruitment team | Applicant tracking | — | — |
| Screen applications | Recruitment team | Applicant tracking | Unfair hiring medium | Blind shortlisting |
| Interview the shortlist | Hiring manager | — | Unfair hiring medium | Structured interview |
| Choose the preferred candidate | Hiring manager | — | — | — |
| Check references and right to work? | People team | — | Unchecked hire high | Pre-employment checks |
| Make the offer | Recruitment team | HR system | — | — |
The map is checked as a whole, so it stays useful as it grows: 24 processes in 35 areas.
- Processes have a flow58%
- Someone owns each process92%
- Processes say what they are83%
- Named as work done (verb and object)100%
- Even, sensible structure63%
- Nothing twice100%
- Processes are connected100%
4. Take it with you
Real outputs from the demo, as you would get them from your own workspace.
- Risk and control matrixEvery risk in the demo, with the processes and steps it touches and the controls on those steps.
- Process map health reportThe map’s score and the seven checks behind it, with what to fix.
- One flow as BPMN 2.0Decide on the SME loan, with lanes and layout.
- The whole demo as a packageEvery model and register as plain text, ready to import into your own workspace.
In the app, every process area also has a printable procedure guide, built from the flows. Open one in the live demo: right-click an area on the map and choose Procedure guide.
Now try it yourself
Open the live demo and change anything: it's shared and resets itself. Or start free and interview someone about one of your own processes.