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How it fits together

How Twiggy Modeller fits together: how scope is set and narrowed from the map down, what holds what and links to what, and how a model goes from first draft to signed off and back. Every picture here is interactive: click the steps or the parts to explain them.

Scope, top down

Scope starts on the map and narrows with every level you open. Click the steps: the picture changes as you go.

LendingProcess map · Twiggy BankOriginateServiceCollectIn scope: everything on the mapNot on the map: out of scopeTake applicationAssess creditApprove and offerSettleProcess chain · Originateshared edgeshared edgeshared edgeTogether: exactly the area, OriginateINOUTCredit officerCredit engineApplicationreceivedfrom Take applicationScoreCheck bureauDecide?Record decisionCreditdecidedto Approve and offerApplication receivedCredit decidedOffer acceptedEach arrow is an Out event in one flow matched to an In event in the next

1. The map sets the scope

A process map is the list of what the business does: its enterprise processes, and the process areas inside each. Being on the map is what puts work in scope; anything not on it is outside. Each area’s name and its place on the map say what it covers.

  • Build the map first (New model › Process map), or type it as an outline.
  • An area’s scope card says its purpose, owner, customer and measures, in one sentence each.

The picture

📁 Folder · LendingOwned · A: Head of Credit · R: Credit teamProcess map · Twiggy BankServe customersLendManage riskOriginate loansCollect repaymentsopensProcess chain · Originate loansApplyAssess creditDecideSettleopensProcess flow · Assess creditCredit analystCredit systemCheck credithistoryAssessaffordability ⊞✔ Signed off v3Registersshared across processes and workspacesRISKSR-12 Lending to borrowers who can’t repayCONTROLSC-07 Bureau check before decisionAPPLICATIONSCredit decision engineROLESCredit analystBUSINESS OBJECTSLoan application (submitted › assessed › de…REQUIREMENTS AND RULESLending policy 4.2Properties of “Assess affordability”• Owner · Credit team lead• SLA · 2 working days• How it’s done · 1. Pull bank statements…• Exceptions · Self-employed: use tax returns• x_Cost centre · LND-204 (your own)👁 Readers see v3

1. Everything, in one picture

A folder owns diagrams. A process map opens a chain for each area and a flow for each process. Flows hold lanes, steps, decisions and events, each with properties, and steps link to items in shared registers. Sign-off publishes a flow to readers.

In Twiggy: Step through the chips above one idea at a time, or click any part of the picture.

Read: How to model: the process modelling guideChoosing what to model

Click any part of the picture to explain it.

Three layers

  1. Diagrams, top down. A process map lists what the business does (enterprise processes, then process areas). An area opens a process chain (its processes in order) and each process opens a process flow (its steps). A step can open a flow of its own: a sub-process. See the modelling guide.
  2. Properties on everything in a flow. Description, how it's done, owner, SLA, exceptions, and properties your workspace adds (Administration › Properties). Lenses colour a diagram by any of them.
  3. Registers, shared. Risks, controls, applications, roles, business objects, requirements and rules live once, in registers, and steps link to them. An organisation can share registers across its workspaces.

A step that names its system in free text is a picture. A step that links to the Credit decision engine in the Applications register is data: the register shows every step that uses it, the matrix shows processes × applications, retiring the application lists what breaks, and a risk with no control at a step is flagged. Link once; every view follows.

Ownership and sign-off

Folders own diagrams. A folder's rules (who is Responsible, Accountable, Consulted and Informed, who can see it, how its models are signed off) apply to everything in it. An owned folder's models are signed off before readers rely on them; a signed-off model is locked, and a change is a new revision that readers don't see until it too is signed off. Part of a map can be handed over to another team's folder: it becomes a map of its own, still opened from the original. How a model goes from a first draft to signed off: From map to signed-off process.

From first draft to re-approval

The same idea for the work itself: draft a model by hand, with the AI, or both; get people talking about it; get it reviewed; get it approved; then keep it current, with changes going round again for re-approval. More on each: Discuss, Review, Sign-off, comments and asking people, comparing versions.

✏️Draft by hand🤖Draft with the AI💬Get a discussion going🔍Get it reviewed✅Get it approved🔁Keep it currenteither, or bothAssess creditDraftonly you and editors

1. Draft it by hand

Put the steps, decisions and lanes on the canvas yourself: the layout is automatic, so you think about the work, not the drawing. Properties (owner, system, duration, risks) go on each step as you learn them.

  • Toolbar: Task, Decision, Event, End, Lane. Drop a step on a line to put it in between.
  • Right-click anything for its menu; double-click to rename; Alt+Shift+arrows to nudge.